Shipping and Delivery
Shipping and Delivery within Australia
We use Australia Post to send out all orders made in Australia, using standard Parcel Post (unless an Express service is selected). Tracking numbers are provided via email, so please ensure that your email address is entered correctly and that your email is monitored, including junk mail. Please ensure that your address details are correct when making your order as eco crayons is not liable for any lost or damaged parcels. We deliver to both PO boxes and residential/business addresses.
Estimated delivery times within Australia
All goods are delivered from eco crayons within 48 hours of receipt of payment (business days, excluding weekends) and are typically delivered within 1-10 business days. Once posted, we have no control over how long your order takes to arrive. The cut off for dispatch is 2pm AEST. Parcels are shipped each weekday.
Orders made with our Express Postage option are dispatched on the same business day (excluding weekends), if that order is placed and paid for before 2pm AEST. Alternatively, your order will leave the next business day. Express orders are generally delivered the next business day (excluding some regional areas). Please visit the Australia Post website to determine if you are in an express postage exclusion zone.
If you advise that you would like your parcel left without requiring a signature (Authority to Leave), we are in no way responsible for the loss of the parcel or failure to deliver the parcel.
Once your order is Delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you. If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by eco crayons.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, eco crayons are not responsible for any delays caused by customs clearance processes, postal or courier delays or any other similar service delay.
Tracking your order
All purchases will be provided with a tracking number which will be emailed, along with the receipt of purchase, once payment is made and items are shipped. You can track your items on the Australia Post website: https://auspost.com.au/parcels-mail/track.html#/track
Incorrect address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.
Shipping and Delivery- International
We ship globally! Two International shipping fees are offered and will be displayed at checkout. If your country is not listed, please contact us to find out more.
Eco crayons cannot be held responsible for addresses entered incorrectly by the customer.
Please keep in mind that international postage times vary by location. It is the customer's responsibility to track their order. Please understand that eco crayons has no control over delivery times once the package has left our hands, but if you get in touch with us we can provide tracking support.
Once your order is Delivered, responsibility for the product purchased passes to you. This means that the risk of loss and title for your product passes to you upon our delivery to you.
If you have requested a recipient who is not you for delivery purposes (for example, as a gift) then you accept that delivery at the recipient’s address is evidence of delivery and fulfilment by eco crayons. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, eco crayons are not responsible for any delays caused by customs clearance processes, postal or courier delays or any other similar service delay.
International Customs Charges (where applicable)
Some orders may incur a customs or import duty charge. Eco crayons do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and eco crayons will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and eco crayons will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
What Information Do We Collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, telephone number or delivery address or ABN (wholesale enquiries only).
What Do We Use Your Information For?
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to effectively respond to your customer service requests)
To process transactions
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
Do We Disclose Any Information To Outside Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Social Media Information
Information shared or collected via our eco crayons social media will always be dealt with in accordance with this policy.
However, customers should be aware that their details may be accessed by third parties, when shared over this medium. Eco crayons is not responsible and will not be liable for any loss, damage or breaches of your privacy that may stem from the sharing of your personal information on our social media. Please use discretion when sharing personal details via social media.